PAYBEST.IO — PRIVACY POLICY

Version 1.0 — Effective November 2025

This Privacy Policy describes how PayBest.io (“PayBest,” “we,” “us,” “our”) collects, uses, stores, shares, and protects personal and business information when you use our website, Platform, or Services.

By creating an account or using PayBest.io, you agree to the practices described in this Privacy Policy.

1. Who We Are

PayBest.io is a technology and onboarding platform that provides access to financial services offered by licensed partners.

PayBest does not provide banking, custody, or money transmission services.

Banking and custodial services are provided by Lead Bank, Member FDIC.

Money transmission and payment services are provided by Vita Wallet SpA and its affiliates.

As part of providing access to these services, PayBest collects and processes information on behalf of users and our partner institutions.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

Full name

Date of birth

National identification number or tax ID

Government-issued identification (passport, ID card, driver's license)

Contact information (email, phone number, address)

2.2 Business Information

Legal entity name

Registration documents

Tax registration certificates

Business address

Authorized representative information

Bank account details for withdrawals

2.3 Platform Usage Information

Login history

IP address and device information

Browser type

Geolocation (approximate)

Actions performed within the Platform

2.4 Financial Information

Collected and processed through our banking and payment partners:

Incoming/outgoing payments

FX conversions

Transaction history

Beneficiary information

Payment sources

2.5 Verification Information (KYC/KYB)

Identity verification data

Selfies or liveness checks (if required)

Documents submitted for verification

Results of AML/CTF risk analysis

2.6 Cookies and Tracking Technologies

We use cookies and analytical tools to improve functionality, security, and user experience.

3. How We Use Your Information

We use the information collected to:

Create and manage your PayBest account

Verify your identity (KYC/KYB)

Meet banking and regulatory requirements (AML/CTF)

Enable payments, transfers, and FX services

Prevent fraud and unauthorized activity

Communicate service updates, notices, and support information

Improve Platform performance

Comply with legal obligations

Investigate disputes, errors, or suspicious activity

4. How We Share Your Information

We may share your information with:

4.1 Vita Wallet

To provide payment processing, transfers, FX, and compliance functions.

4.2 Lead Bank

To provide custodial accounts, domestic banking services, and regulatory reporting.

4.3 Service Providers

Under confidentiality agreements, including:

Identity verification vendors

AML/CTF monitoring tools

Cloud service providers

Technology vendors

4.4 Regulatory Authorities

When required by:

AML/CTF laws

Court orders

Governmental inquiries

Sanctions compliance

Tax reporting obligations

4.5 Other Disclosures

We may disclose information:

To prevent fraud

To protect the security of the Platform

In connection with a merger, acquisition, or corporate restructuring (with safeguards)

We do not sell personal information to third parties.

5. International Data Transfers

Your information may be transferred or stored in countries where:

PayBest operates

Vita Wallet or Lead Bank operate

Our service providers operate

We implement security measures consistent with industry standards to protect data regardless of location.

6. Data Security

We use administrative, technical, and physical safeguards to protect information, including:

Encryption in transit and at rest

Secure access controls

Multi-factor authentication

Network firewalls

Continuous monitoring

Regular vulnerability testing

No system is 100% secure, but we apply industry-standard best practices to minimize risks.

7. Data Retention

We retain information as required by:

Banking regulations

AML/CTF rules

Tax laws

Contractual obligations

Transaction data is typically retained for at least 7 years.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

Access to your personal information

Correction of inaccurate data

Request for deletion (subject to legal limitations)

Request to restrict or limit processing

Request for a copy of your data (data portability)

To exercise your rights, contact: [email protected]

Because we operate under banking and AML laws, certain information cannot be deleted until regulatory retention obligations are met.

9. Children’s Privacy

PayBest does not provide services to individuals under 18 years old.
We do not knowingly collect data from minors.

10. Third-Party Links

The Platform may contain links to external sites.
We are not responsible for their content, privacy practices, or security measures.

11. Updates to This Policy

We may update this Privacy Policy periodically.
We will notify users of material changes via email or through the Platform.

Continued use of the Service after updates constitutes acceptance.

12. Contact Us

If you have questions regarding this Privacy Policy:

PayBest.io — Privacy & Data Protection

Email: [email protected]