PAYBEST.IO — TERMS & CONDITIONS

Version 1.0 — Effective November 2025
Governing Law: State of Florida, USA

IMPORTANT: Please read these Terms and Conditions carefully before using PayBest.io. By creating an account or using our services, you agree to be bound by these Terms.

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the PayBest.io platform (“PayBest,” “we,” “our”), which provides technology, onboarding, and user interface services enabling access to financial services operated by licensed third-party partners.

PayBest does not provide banking, custody, or money transmission services.

Banking and custodial services are provided by Lead Bank, Member FDIC.

Money transmission and payment processing services are provided by Vita Wallet SpA and/or its affiliates (“Vita Wallet”).

By creating an account, you enter into a direct financial relationship with Vita Wallet and Lead Bank. PayBest provides the interface, support, communication, and onboarding used to access those services.

2. Definitions

For the purposes of these Terms:

“Account”: Your USD digital payment account issued by Lead Bank and operated by Vita Wallet.

“Platform”: The PayBest.io website, dashboard, integrations, and all related digital interfaces.

“User,” “you,” or “your”: Any individual, sole proprietor, freelancer, or business entity using the Platform.

“Services”: All features and functionalities accessible through the Platform, including onboarding, payment reception, transfers, funding, foreign exchange, and payouts.

“Partner Institutions”: Lead Bank, Vita Wallet, and any other regulated institutions supporting the Services.

“Authorized Sources”: Amazon, verified marketplaces, U.S.-based platforms, and approved B2B clients.

3. Eligibility and Account Registration

To use PayBest:

You must be at least 18 years old.

You must register as: a legally established business entity, or a freelancer or sole proprietor with valid documentation.

You must complete all required KYC/KYB verification.

You must not be located in or a resident of a sanctioned jurisdiction.

You must not appear on OFAC, UN, EU, or similar sanctions lists.

3.1 Required Documentation

You may be required to submit:

Business registration documents (if applicable)

Tax identification numbers

Proof of address

Government-issued identification

Bank account information for withdrawals

Additional documents requested by Vita Wallet or Lead Bank

Account activation may take 3–7 business days after complete documentation is received.

3.2 Account Security

You are responsible for safeguarding your login credentials.
Notify us immediately of any unauthorized access.
You may not sell, share, or transfer your account.

4. Nature of the Account

Your Account is a:

Custodial, non-interest-bearing USD digital payment account

issued by Lead Bank and operated by Vita Wallet.

The Account is designed to:

Receive USD payments from Amazon, U.S. marketplaces, and verified B2B clients

Receive earnings from U.S. platforms

Send payments to 50+ countries

Convert USD to local currencies

Transfer funds globally (including SWIFT withdrawals)

4.1 Not a Traditional Bank Account

Your Account:

Iis not a checking or savings account

Iis not owned directly by you at Lead Bank

Does not earn interest

iis not a brokerage or investment account

You authorize PayBest to share your information with Vita Wallet and Lead Bank for compliance, onboarding, and account operations.

5. Funding Rules

Funds may only be loaded into your Account via:

U.S. domestic bank accounts (ACH or wire)

Bank accounts located in: Chile, Mexico, Brazil, Colombia, Argentina

Funds from unsupported jurisdictions will be rejected.

Cash deposits, money orders, and anonymous transfers are not allowed.

5.1 Chile-Specific Restriction

Due to banking and regulatory requirements:

IIn Chile, deposits may only be made from personal (individual) bank accounts.

Corporate bank accounts in Chile cannot send deposits to your PayBest USD account.

This restriction may change depending on Lead Bank/Vita Wallet policies.

6. Payments & Transfers

6.1 Receiving Payments

You may receive payments from:

Amazon Seller Central

E-commerce marketplaces

U.S.-based digital platforms

Verified B2B clients

Other sources approved by Vita Wallet

Payments may be delayed or rejected if suspected of:

Fraud

Prohibited activity

Violations of sanctions

Mismatched sender information

6.2 Sending Payments

You may send payments:

To over 50 supported countries via Vita Wallet

Via SWIFT (where available)

To vendors, suppliers, or your own accounts

Additional verification may be required for certain transfers.

6.3 Processing Times

Most payments: 1–2 business days

International transfers: up to 5 business days

SWIFT: varies by destination and intermediaries

7. Foreign Exchange (FX)

FX conversions are provided by Vita Wallet using:

Real-time exchange rates

Internal liquidity models

Applicable fees disclosed in the Platform

Rates may vary depending on market volatility.

8. Fees

Fees may include:

FX spreads

Transfer fees

Compliance or verification fees

SWIFT intermediary fees

Third-party bank charges

All applicable fees are disclosed in the Platform and may change periodically.

9. Prohibited Uses

You may not use PayBest for:

Money laundering, structuring, or financial crime

Terrorism financing

Fraud, scams, or deceptive practices

Illegal gambling

Adult content payments (unless explicitly approved)

Transactions involving crypto assets

Transactions with sanctioned countries, persons, or entities

Tax evasion or capital control evasion

Processing payments on behalf of third parties

Shell company activity without commercial purpose

Sale of illegal or restricted goods

High-risk industries without prior approval

PayBest, Vita Wallet, and Lead Bank may freeze or close accounts suspected of prohibited use.

10. Compliance & Verification

You agree to:

Provide all required KYC/KYB information

Update business or personal data as needed

Cooperate in AML/CTF investigations

Provide invoices, contracts, or supporting documents when requested

Certify the lawful origin of funds

Failure to comply may result in suspension or termination.

11. Account Suspension & Termination

We may suspend or close your Account if:

You violate these Terms

Suspicious or fraudulent activity is detected

Requested documentation is not provided

Required by regulatory authorities

Requested by Vita Wallet or Lead Bank

Funds may be held during investigations to comply with laws.

11.1 Termination by You

You may close your account at any time by contacting support.
All funds must be withdrawn before closure.

12. Limits

Your Account may be subject to:

Per-transaction limits

Daily or monthly limits

FX or withdrawal limits

These may be adjusted based on risk assessment.

13. Liability

PayBest is not liable for:

Delays or failures of banks or payment networks

Disputes with marketplaces or counterparties

FX rate variations

Rejected transfers

System outages beyond our control

Regulatory actions affecting Vita Wallet or Lead Bank

13.1 No Warranty

Services are provided “as is”, without warranty of any kind.

13.2 Indemnification

You agree to indemnify PayBest against losses arising from:

Your breach of these Terms

Iillegal activity

Misuse of the Services

14. Modifications

We may update these Terms at any time.
Continued use of the Platform constitutes acceptance of the changes.

15. Dispute Resolution

15.1 Informal Resolution

You agree to attempt to resolve disputes by contacting: n[email protected]

15.2 Binding Arbitration

Unresolved disputes will be settled by binding arbitration in Miami, Florida, following American Arbitration Association (AAA) rules.

15.3 Class Action Waiver

You agree not to participate in class-action lawsuits or collective arbitration.

16. Governing Law

These Terms are governed by the laws of the State of Florida, excluding conflict-of-law principles.

17. Data Privacy & Security

We collect and process personal and business data as described in our Privacy Policy.
We implement industry-standard security measures.
We may share your information with:

Vita Wallet

Lead Bank

Regulatory authorities

Approved service providers

We do not sell your personal information.

18. Intellectual Property

All content, branding, software, and intellectual property on the Platform belong to PayBest or its licensors.
You receive a limited, non-exclusive, revocable license to use the Platform.

19. Communications

By using the Platform, you consent to receive electronic communications.

You must keep your contact information up to date.

20. Miscellaneous

These Terms constitute the entire agreement.

Invalid provisions will be modified to remain enforceable.

Failure to enforce a provision does not waive it.

You may not assign your rights without consent.

PayBest may assign these Terms to affiliates or successors.

We are not responsible for force majeure events.

21. Acknowledgment

BY ACCESSING OR USING PAYBEST.IO, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.